FAQ
Faqs
Wine
Where do you store the wines?
We store our wines in a temperature-controlled warehouse.
Is there temperature control during the delivery?
Yes, we use SF Express Cold Chain.
What can I do if the wine I bought is corked?
In this unlikely event, we will replace it with the same bottle or refund for wines value of HK$800 or below. Wines of HK$800+ or over 10 years old shall not be refunded in any event.
Delivery and Pick-up
Can you deliver on the today or tomorrow?
Yes, but it depends on the wine, quantity and logistics schedule. Please contact us for confirmation.
Do you deliver to restaurants and banquets?
Yes, you simply have to instruct us regarding the delivery address, contact point and booking reference.
Do you deliver to Outlying Islands?
Yes, we deliver to locations supported by SF Express Cold Chain.
Can I pick up at your office?
Yes, please contact us before visiting us. We shall arrange the delivery from the warehouse to our office.
Gift Wrap
Do you provide gift wrapping serivce?
Yes, please indicate at the order note. The choice of wrap however is not supported. This service is complimentary upon request.
Can you write a greeting card on my behalf?
Yes, please refer to our service Greeting Cards.
