Terms and Conditions
IMPORTANT NOTICE: It is illegal to sell alcohol to people under the age of 18. By placing an order, you must confirm that you are 18 years old or above. You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us.
1.1 In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the “Terms and Conditions”), “Lyndhurst Wine” or “we” or “us” means Lyndhurst Wine & Co. and the “customer” or “you” means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website or our mobile app (as the case may be) (collectively “our e-store”). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
1.2 We shall make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
1.3 We shall make every effort to ensure product(s) displayed at our e-store are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.
1.4 All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.
2.1 You are required to register as a user before placing any order through our e-store. During the registration:
a. You must provide us with accurate, complete and up to date registration information;
b. You must safeguard your username and password;
c. You authorise us to assume that any person using the e-store with your username and password is either you or is authorized to act for you;
d. We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever;
2.2 Please inform us via our website/by email/by phone immediately of any changes to the information that you provided so that we can communicate with you effectively.
2.3 In the event that your account is not used for a specified period (currently, 3 years), we will, for your own and our protection, deem your account to be no longer in use, and we will deactivate your account and all your accumulated points and/or e-vouchers will be forfeited (where applicable). You will need to reapply for a new account if you wish to make further purchase at our e-store.
3. Privacy Protection
We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong.
4.1 Our e-store accepts payment by designated credit cards, debit cards, cash, cheque, bank transfer or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars. The prices listed in our e-store may differ from the prices of the same products in our physical shops. The applicable price shall be the price listed in our e-store as at the date of purchase.
4.2 Acceptance of orders is subject to our sole discretion. A final receipt will be issued to you when goods are delivered to your address, or goods are collected at our physical store (as the case may be).
4.3 To provide secure online transactions, we employ Internet’s Transport Layer Security (TLS) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as information travels over the Internet. To check TLS Certificate information, you can right click the mouse and choose “Properties” & “Certificates”.
5.1 Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose. If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.
5.2 Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
5.3 You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
5.4 If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
5.5 These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.
5.6 We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
5.7 If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
5.8 These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People’s Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.
6.1 We accept Visa, MasterCard, American Express, Union Pay, PayPal, PayMe, cash, cheque and bank transfer.
6.2 The maximum amount per transaction is as below:
Visa / MasterCard: HK$30,000
American Express: HK$30,000
Union Pay: HK$30,000
Note: When inputting card numbers please do not input space or dash.
6.3 Under Credit Card Purchase Protection service (e.g. Visa Verification Service, MasterCard Secure Code) customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name.
6.4 Where there are additional charges for delivery, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.
7. Notification of Order
7.1 Our e-store only accepts orders for delivery in Hong Kong to the specified billing address or collection at a designated physical store located in Hong Kong.
7.2 Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.
7.3 If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery or availability for collection at a designated physical store.
8.1 Free delivery is offered with a purchase amount of HK$900 or above. Otherwise, a flat delivery charge of HK$100 shall apply.
8.2 The estimated time for delivery is 2-5 business days after the order is confirmed by us via email or phone. Delivery schedule, however, may be affected due to social, seasonal and logistic factors. In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next day. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery. For urgent delivery, customer is advised to contact us.
8.3 Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan.
8.4 Delivery will be made usually between 10am and 10pm from Monday to Saturday (excluding public holidays) at one of the following timeslots, depending on the location.
8.5 Delivery service is not available at:
a.non-permanent address, restricted areas, outlaying islands, hotel guest rooms, ports, marinas and warehouses;
b. premises above 4th floor of a building which are not accessible by elevator for delivery of 5 cases or more; and
c. places where no authorised or legitimate unloading area within 50 metres of the building of the delivery address is available.
8.6 After your order has been accepted, we will confirm with you about the expected delivery time and date. Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be) upon delivery, then sign and return the delivery note to our courier to confirm your acceptance of goods.
8.7 If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent deliveries.
8.8 We reserve the right to charge storage fees at our prevailing rates (HK$20/day) in the event that you fail to receive the ordered products within 2 weeks from the date of order confirmation not arising from our faults. In such case, you are required to settle any outstanding fees before you can collect your order.
8.9 In case of any dispute, our determination shall be final.
9. Store Pick-up
9.1 You will be notified by us via email when your ordered goods are available for collection at our office: Suite A, Level 3, Kin Tye Lung Building, 27 – 29 Bonham Strand West, Sheung Wan, Hong Kong during business hours (9am-6pm) on the designated date.
9.2 Please collect your purchased item(s) at our office within 5 days from the designated date of collection during the our business hours (9am-6pm). Otherwise, we reserve the right to transfer such goods to our warehouse for storage and charge you storage fees at our prevailing rates (HK$20/day). In such case, you are required to settle any outstanding fees before you can collect your order.
9.3 When you pick up the product in our office, you or your authorised representative will be required to produce your email confirmation for identity verification. We may need you to provide further information to verify your identity (such as your full name or other personal information under your account profile). If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.
10. Exchange and Refund
10.1 Subject to 10.2 below, you are entitled to exchange products which are found to be damaged or not in good condition upon delivery. In such case, you can contact our customer service department to make arrangement for exchange within 7 days of receipt. Otherwise, under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
10.2 Wines above HK$750 per bottle or over 10 years old shall not be refunded in any event.
10.3 If we agree you are entitled to an exchange but the products to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product(s).
10.4 In exceptional case at our sole discretion, we will refund the amount paid to your credit card bank account (takes about 4-6 weeks).
10.5 Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.
10.6 All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
11.1 Title to the product shall remain vested in us until we receive full payment of the price, and risk shall pass to the customer upon delivery / collection of the product (as the case may be).
11.2 If you request plastic bag(s) from us with your orders, a charge of HK$0.50 per bag is applicable in compliance with the Plastic Shopping Bag Charging pursuant to Product Eco-responsibility Ordinance.
11.3 For any ordered goods remain undelivered for 6 months from the date of order confirmation or storage fees remain unpaid for over 6 months, we shall have the right to dispose of such goods at our own discretion without further notice to you. In such event, we shall not be liable to make any refund or compensation to you; and we reserve the right to continue claiming you for the outstanding storage fees.
11.3 We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.